The Information and Knowledge Society we live in is currently based on a technological support provided by information and communication technologies (ICT). In recent years much has changed in the way organizations think and implement their business models and create their public presence. Currently, the growing importance of the “online presence” and the incorporation of social Web related technologies, has been promoting a set of new challenges and opportunities that organizations must be able to address properly. Thus, considering the pace of change that societies and economies are living, it is highly critical that organizations achieve mechanisms to ensure precise alignment between their target audience and the organizational entity.
This workshop intends to achieve a deeper scientific analysis, not only of the current uses of technology and Web systems in the organizational context, but also to understand how these can be important creators of close relations (commercial, institutional or merely social) between organizations and their target audience. At the same time, this workshop will also be focused on understanding how ICT can contribute to improve health care organizations internal processes and their ability to relate to their customers.
The main reasons for this workshop are concerned with the fact that the increasing use of ICT has strongly impacted organizations and their business models, mainly because the vast majority of end-users have already incorporated Internet use related routines and are, typically, familiar with the majority of the available Internet associated technologies.
Aggregated to this new need to transform and move their businesses to the digital reality, currently organizations are also obliged to create and maintain an "online presence of quality". Based on this assumption, and despite the existence of notorious efforts from organizations to adapt towards the existing new challenges, the truth is that the level of technological and functional knowledge necessary to dematerialize, in a sustainable manner, the organizations’ business processes, is very poor, causing organizations to be unprepared to conduct e-business initiatives or even measure the success or efficiency of those initiatives.
The reality associated with the current macroeconomic scenario, where organizations are going through periods of serious limitations is, in our view, extremely critical and it represents an opportunity for the scientific community to present his contribute and help organizations to maintain increasingly higher levels of competitiveness, efficiency and adequate profitability.
Topics of Interest (but not limited to):
- Perspectives and challenges associated with e-business;
- Business strategies implemented in the social Web;
- Social e-business models;
- Accessibility and usability at the level of Web platforms organizations;
- Smart cities and territories;
- Adoption of systems and Web technologies;
- Health Customer Relationship Management
Ramiro Gonçalves, Universidade de Trás-os-Montes e Alto Douro; INESC TEC and UTAD
José Martins, Universidade de Trás-os-Montes e Alto Douro; INESC TEC and UTAD.
Frederico Branco, Universidade de Trás-os-Montes e Alto Douro; INESC TEC and UTAD.
Provisional Program Committee (to be confirmed)
Ana Almeida, ISEP – Instituto Politécnico do Porto, Portugal
Ana Paula Afonso, ISCAP – Instituto Politécnico do Porto, Portugal
Ana Raquel Faria, ISEP – Instituto Politécnico do Porto, Portugal
António Pereira, ESTG – Instituto Politécnico de Leiria, Portugal
Arminda Guerra Lopes, Instituto Politécnico de Castelo Branco, Portugal
Catarina Reis, ESTG - Instituto Politécnico de Leiria, Portugal
Elisabete Morais, Instituto Politécnico de Bragança, Portugal
Fernando Moreira , Universidade Portucalense
Fernando Reinaldo Ribeiro, Instituto Politécnico de Castelo Branco, Portugal
Gonçalo Paiva, Universidade de Aveiro, Portugal
Henrique Mamede, Universidade Aberta, Portugal
Isabel Lopes, Instituto Politécnico de Bragança, Portugal
Jezreel Mejia Miranda, CIMAT, México
João Paulo Pereira, Instituto Politécnico de Bragança, Portugal
José Luís Mota Pereira, Universidade do Minho, Portugal
Leonel Morgado, Universidade Aberta, Portugal
Leonilde Reis, IPS – Instituto Politécnico de Setúbal, Portugal
Luis Barbosa, Universidade de Trás-os-Montes e Alto Douro, Portugal, Portugal
Manuel Au-yong Oliveira , Universidade de Aveiro, Portugal
Manuel Pérez Cota, Universidade de Vigo, Vigo, Spain
Maria José Angélico, ISCAP – Instituto Politécnico do Porto, Portugal
Miguel Neto , NOVA IMS, Universidade Nova de Lisboa, Portugal
Nuno Melão, Universidade Católica, Portugal
Paulo Tomé, Instituto Politécnico de Viseu, Portugal
Rui Quaresma , Universidade de Évora, Portugal
Tiago Oliveira, NOVA IMS – Universidade NOVA de Lisboa, Portugal
Vitor Santos, NOVA IMS, Universidade Nova de Lisboa, Portugal